If you’ve changed your mind or you’re not satisfied with your purchase, simply return the unused item within 7 days for an exchange or refund. Some exceptions apply.
Please note delivery fees are not refundable once the order has been shipped. You can make a return to an order by visiting the nearest store with the item you wish to return.
Your receipt and the unused items in their original unopened packaging are required for all returns and exchanges. We issue refunds through the same method of payment as the original payment (e.g. credit card purchases will be credited to the original credit card account).
Purchases that are not refundable
• Used bedding (i.e. bed linens, duvets, pillows, and pillow-tops)
• Stuffed and upholstered products without a law label
• Cut meter fabrics
• Made-to-measure items (i.e. custom countertops)
• Products that have been modified, altered or washed